Promenade EarndQuestions, answered plainly
The things people ask before they open an account — and the answers we would give on the phone.
Money questions
What does it cost to open an account?
Opening an account is free. There is no registration fee and no subscription — you only ever put in what you choose to invest.
Is Promenade Earnd a scam?
No, but you should still treat any investment cautiously. Promenade Earnd publishes its terms and risk disclosure in full, reports every trade and balance to you in real time, and never guarantees a return — any platform that promises guaranteed profits is the one to be wary of, not the reverse.
Is there a minimum deposit amount?
Yes — €220, and it is set deliberately low so you can start small and add later. The exact figure is shown before you confirm anything.
Can I lose money investing with Promenade Earnd?
Yes. Markets move in both directions and no strategy removes that risk. Only ever invest an amount you could do without.
Account and security
How do I log in to my Promenade Earnd account?
Sign in from the login page with your registered email and password, plus two-factor verification if enabled. If you have forgotten your details, use the reset link or contact support directly.
Why do you need my identity documents?
Verification is required before an account can move money. It also stops anyone else opening an account in your name.
Do I need any investing experience to start?
No. Most members start with none. A specialist walks you through the first steps and a demo balance lets you practise before committing funds.
How do I close my Promenade Earnd account?
Withdraw your balance and tell support you wish to close it. There is no cancellation fee and no waiting period.
Frequently asked.
What's the minimum amount to start?
You can open and fund an account from €220. You're free to add more funds as your plan grows.
How long do withdrawals take?
Request a withdrawal any time through your dashboard. Money goes back to your chosen payment method, subject to normal processing times.
Is my capital protected?
Your account uses industry-standard encryption and security checks. Like all investing, your money is at risk — value can fall as well as rise.
How quickly can I begin?
Most people finish registration in minutes. Once your first deposit clears, you can set up a plan right away.
Are there any surprise costs?
All charges are shown plainly before you sign up. You always know what you're paying — no hidden fees.
What age do I need to be?
You must be 18 to open an account and invest. We'll ask you to verify your age and identity as part of sign-up.
What ways can I pay in?
We take major debit and credit cards, bank transfers, and selected e-wallets and crypto. The full list shows up at the deposit screen.
When can I reach support?
Our team is on hand Monday to Friday, 09:00 to 18:00, and we aim to reply to every query within one working day.
How is tax sorted?
Tax on investment gains is your own responsibility based on local law. Keep your own records and speak to a tax professional about your position.
What is KYC verification?
KYC (Know Your Customer) is routine ID and background checking. It keeps your account safe and is standard when you open any investment account.
Do I need trading experience?
No — you get a personal financial analyst who guides you at every turn. Zero market knowledge needed.
Is Promenade Earnd a scam?
No. We're regulated by the CBI and operate with full transparency — every decision is explained, and your money is always yours to withdraw. Like all investing, your capital carries risk and can go down as well as up. Read our Promenade Earnd review to see what real members say.
Who runs my investments?
A dedicated financial analyst, backed by AI, who tailors moves to your goals and risk appetite. Human decision-making paired with technology — you stay in control.
How do I log in to my account?
Use your email and password on our login page or app. Two-factor authentication protects your account. If you forget your details, select 'Forgotten password' and follow the reset link sent to your email.